At Experience Cologne, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us, or book one of our tours. By using our website, you agree to the practices described in this policy.
We may collect personal information that you voluntarily provide, including your name, email address, phone number, booking details, and any additional information you submit through our contact or booking forms. We may also collect limited technical information such as your browser type, device information, and website usage to help improve our services.
The information we collect is used to process bookings, respond to enquiries, provide customer support, send booking confirmations, improve our services, and communicate important updates related to your experience. We only use your information for legitimate business purposes and never sell your personal data to third parties.
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. While no online system can guarantee absolute security, we continuously work to maintain a secure environment for your data.
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance your browsing experience. You can manage or disable cookies through your browser settings at any time, although some website features may not function correctly without them.
We may use trusted third-party service providers to process payments, manage bookings, or support website functionality. These providers only receive the information necessary to perform their services and are required to protect your data in accordance with applicable privacy regulations.
Depending on your location and applicable privacy laws, including the General Data Protection Regulation (GDPR), you may have the right to request access to your personal information, correct inaccurate data, request deletion of your information, or object to certain types of data processing. We will respond to all legitimate requests within a reasonable timeframe.
We retain your personal information only for as long as necessary to fulfill booking requirements, provide customer support, comply with legal obligations, and resolve any disputes. When your information is no longer required, it will be securely deleted or anonymized.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be published on this page, and continued use of our website indicates your acceptance of the revised policy.
If you have any questions about this Privacy Policy, your personal information, or how your data is handled, please contact us through our Contact page. Our team will be happy to assist you with any privacy-related enquiries.