At Experience Cologne, we understand that travel plans can change. Our Cancellation Policy is designed to provide flexibility while ensuring that we can continue to deliver high-quality experiences for all guests. Please review the following information before making your booking.
Cancelling Your Booking
If you need to cancel your booking, please contact us as soon as possible using the contact details provided in your booking confirmation. Early notification allows us to assist you more effectively and, where possible, offer suitable alternatives.
Refund Eligibility
Refunds may be available depending on the timing of your cancellation and the specific tour booked. Any approved refund will be processed using the original payment method. Processing times may vary depending on your payment provider.
Rescheduling Your Tour
If your travel plans change, we will do our best to accommodate your request to reschedule your booking. Rescheduling is subject to availability and should be requested as early as possible.
Changes by Experience Cologne
In rare situations, Experience Cologne may need to modify, postpone, or cancel a tour due to severe weather, public events, safety concerns, or other unforeseen circumstances. If this occurs, we will notify affected guests as soon as possible and offer an alternative date or another suitable solution whenever available.
Late Arrivals & No-Shows
Guests are encouraged to arrive at the designated meeting point on time. Late arrivals may miss part or all of the experience, and no-shows may not be eligible for refunds or rescheduling.
Exceptional Circumstances
We understand that unexpected situations can arise. Requests related to emergencies or exceptional circumstances will be reviewed individually, and we will always aim to provide a fair and reasonable solution whenever possible.
Contact Us
If you have any questions regarding cancellations, refunds, or rescheduling your booking, please contact our team. We’re happy to assist you and ensure your experience with Experience Cologne is as smooth as possible.