Welcome to Experience Cologne. By accessing our website or booking one of our tours, you agree to comply with these Terms & Conditions. These terms are designed to ensure a safe, transparent, and enjoyable experience for all guests. Please read them carefully before using our website or making a booking.
All bookings are subject to availability and are confirmed only after you receive an official confirmation from our team. We reserve the right to accept, modify, or decline booking requests where necessary. Please ensure that all information provided during the booking process is accurate and complete.
All prices displayed on this website are listed in Euros (€) unless otherwise stated. Payments must be made using one of the approved payment methods available during checkout. Any applicable taxes or additional fees will be clearly shown before your booking is finalized.
Guests are responsible for arriving at the designated meeting point on time and following the guidance provided by the tour guide throughout the experience. Comfortable clothing, suitable footwear, and weather-appropriate attire are recommended to ensure a safe and enjoyable tour.
Experience Cologne reserves the right to adjust tour routes, schedules, meeting locations, or itineraries when required due to weather conditions, public events, operational requirements, or circumstances beyond our control. Where possible, guests will be informed of any significant changes in advance.
Guests are expected to behave respectfully towards guides, fellow participants, local residents, and public property. We reserve the right to refuse participation or end a tour without refund if a guest’s behavior is considered unsafe, disruptive, or inappropriate.
All content published on this website, including text, images, graphics, logos, and branding, is the property of Experience Cologne unless otherwise stated. Unauthorized copying, reproduction, or distribution of website content is prohibited without prior written permission.
While we strive to provide safe and high-quality experiences, participation in our tours is at your own risk. Experience Cologne shall not be held responsible for personal injury, loss of personal belongings, travel delays, weather-related disruptions, or circumstances beyond our reasonable control.
Our website may contain links to third-party websites or use third-party services, including payment providers. Experience Cologne is not responsible for the content, policies, or practices of these external services.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes become effective immediately upon publication on this website.
If you have any questions regarding these Terms & Conditions or require further information, please contact us through our Contact page. We’re always happy to assist you before or after your booking.